Refund policy

We only accept returns for products purchased directly from our website (www.rayshamfashion.com).

Elaborated Return and Exchange Policies is as under :-

Eligible under following conditions:

·        Damaged item delivered (Image highlighting the defect should be shared)

·        Wrong item delivered

·        Wrong sized delivered (other than ordered during online purchase)

In case of any such discrepancy, please notify us within 24-48 hours of receiving the shipment, please WhatsApp us @ +91 9731866455. Please share images of the product, highlighting defects if any along with shipping label.

At Raysham Fashion Studio (RFS), we have 7 days hassle free return and exchange policy, that gives you an option to return or exchange items purchased from www.RFSfashion.com for within 7 days of receipt of the item.

Guidelines for a valid return and exchange :-

1. The product should be in a saleable condition with the tags intact and in their original packaging

2. Product must be unused.

3. Products must be in an unwashed and in undamaged condition.

We will send you a confirmation email/message as soon as we receive the shipment at our warehouse and it passes our quality check.

Note : Please allow us at-least 2 to 5 days to arrange the return pickup from your doorstep.

Returns and exchange are done free of cost if wrong products (incorrect style), wrong sizes (size other than that ordered) or damaged products are received by the customer. After receiving the returned product, we will do a quality check of the product at our end. If the picked-up product does not pass the quality check, we will ship it back to you.

Note: One time reverse pick-up would be done against an order. For the second time, you need to dispatch the shipment from your end and bear the charges for the both sides.

To raise a return request please drop us an email on reshamboutique58@gmail.com and we will process your request. Kindly share Order id, product name and product SKU code on the email to avoid confusion.

Our courier partner will pick up the product from your doorstep.

 

Exchange Policy

At RFS we have 7 days exchange policy, if you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However, all exchanges are subject to stock availability.

 Under Exchange Policy:

1. Only size exchanges or defective items are allowed.

2. Items can be exchanged for a similar size or a different size.

3. If you wish to exchange your item for an alternative product, we suggest that you return it to obtain refund and purchase the new item separately

We make two attempts to pick up the item, if the item is not picked up in the second attempt, Pickup request will be marked as failed. For more details, please call - +91-9731866455

Refund Policy

Once a return request has been placed with RFS Customer Service, it usually takes 3-5 business days to picked up the product from your doorstep and another 2-4 days to initiate refund after successful product inspection by (QC) Quality check department. Once the item is received in our warehouse, it undergoes a quality check which takes about 24-48 hours.

 Refunds will only be issued in the form of a gift card, regardless of the payment method used at checkout. The gift card will remain valid until fully utilized.